Terms of Service

Last updated September 20, 2026

These terms govern your access to and use of CallChatSyn (“CallChatSyn,” “we,” “us”) — callchatsyn.com, our dashboard, and our mobile apps. By creating an account, you agree to these terms. If you're signing up on behalf of a business, you're confirming you have authority to bind that business to them.

This is a plain-language summary of how the service works, not a substitute for legal advice. If you have questions about how it applies to your specific situation, talk to your own counsel.

What CallChatSyn does

CallChatSyn is an AI voice and messaging agent for businesses: it answers customer questions, checks order status, and books appointments over WhatsApp and voice calls, using content and configuration you provide (FAQs, order records, availability). You're responsible for the accuracy of what you configure — the bot answers based on what you give it.

Your account

You need a valid email and password to sign up, and you're responsible for keeping your credentials secure and for activity on your account, including teammates you invite. You must be old enough to enter a binding contract in your jurisdiction to sign up.

Plans, billing, and trials

• New accounts get a 14-day trial with full dashboard access before any charge.
• “Standard” signup charges nothing until the trial ends, then bills your plan's monthly price automatically unless you cancel first.
• “Member” signup (the annual Membership add-on) is billed immediately as two separate charges — the annual Membership fee and your tier's member-rate price — with no trial on either.
• Each plan includes a set number of team seats; additional staff beyond that are billed as a per-seat add-on, shown on your Billing page before you incur the charge.
• Daily and monthly usage caps apply per plan. Exceeding a cap pauses that channel's bot responses until the cap resets — it does not incur an overage charge.
• You can manage, change, or cancel your plan anytime from the Billing page, which opens our Stripe-hosted billing portal. Cancellation stops future billing; we don't provide prorated refunds for the current billing period unless required by law.
• First-month guarantee: if you're not satisfied within your first month as a paying subscriber, contact us for a full refund of that month's charge, no questions asked. This applies once per account and doesn't affect the no-prorated-refunds policy above for any billing period after the first.
• Subscribing in the iOS app: the Starter and Pro plans can be bought inside the app with an Apple In-App Purchase. Those subscriptions are billed by Apple to your Apple Account at confirmation of purchase, renew automatically each month unless canceled at least 24 hours before the end of the current period, and are managed or canceled in Settings > Apple Account > Subscriptions on your device. Refunds for App Store purchases are handled by Apple under its own policies, and the Standard-signup trial, Membership, and per-seat add-on described above apply to web billing only.
• Web payments are processed by Stripe and in-app payments by Apple. We never see or store your card number.

Acceptable use

You agree not to use CallChatSyn to:

• Send unsolicited, deceptive, or abusive messages or calls to anyone.
• Violate WhatsApp's or Twilio's own acceptable use policies, or any applicable telemarketing, messaging, or data protection law.
• Upload content you don't have the right to use, or that is illegal, defamatory, or infringing.
• Attempt to disrupt, reverse-engineer, or gain unauthorized access to the service.

We may suspend or terminate accounts that violate this section.

Your content and your customers' data

You own the business content you upload (FAQs, order records, appointment data) and the data collected from your customers through your bot. We process it on your behalf to run the service — see our Privacy Policy for what we collect and how. You're responsible for having the right to collect and process your customers' data the way you use CallChatSyn to do so, including any consent or disclosure requirements that apply in your market.

Service availability

We aim for reliable uptime but don't guarantee uninterrupted service. CallChatSyn depends on third-party infrastructure (Twilio, ElevenLabs, Supabase, Stripe, and others) — an outage on their end can affect ours. We'll make reasonable efforts to communicate significant outages.

Disclaimers and limitation of liability

CallChatSyn is provided “as is” without warranties of any kind, express or implied. The bot's answers are generated from the content you configure and general language understanding — we don't guarantee it will always be accurate, and you remain responsible for the customer experience it delivers. To the maximum extent permitted by law, CallChatSyn is not liable for indirect, incidental, or consequential damages arising from your use of the service, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.

Termination

You can close your account anytime from your dashboard. We may suspend or terminate your account for violating these terms, non-payment, or if required by law. On termination, your data is handled as described in our Privacy Policy.

Changes to these terms

We may update these terms as the product changes. We'll update the date at the top of this page, and for material changes we'll make a reasonable effort to notify account owners by email. Continuing to use CallChatSyn after a change means you accept the updated terms.

Contact us

Questions about these terms? Use the support form in your dashboard, or email support@callchatsyn.com.